Shipping policy
Contact Co. Shipping Policy
Processing Time
- Standard orders are processed and shipped within up to 3 business days (excluding weekends and holidays) after receiving payment.
- Custom orders are processed and shipped within 5-7 business days, unless they are bulk orders. For bulk orders, please contact support@contactco.com for an estimated timeframe.
- Orders received after 1 PM CST will be processed the next business day.
Shipping Methods & Costs
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Standard Shipping: $4.95 (5-7 business days)
-
Free Shipping: Available on orders over $60 (excluding tax)
- We currently do not offer expedited or express shipping.
- If you require faster shipping, please email support@contactco.com before your order is processed to check if an accommodation can be made.
- If expedited shipping is available, you will be responsible for paying the additional shipping cost, which will be invoiced before shipment.
Shipping Carriers
- Most orders are shipped via USPS, but we reserve the right to use any carrier that best fits the order.
International Shipping
- We do not currently offer international shipping.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking details.
- Tracking updates will be available once the carrier scans your package into their system.
Lost, Stolen, or Delayed Packages
- Contact Co. is not responsible for lost, stolen, or delayed shipments once they have been handed to the carrier.
- If your package is marked as delivered but not received, check with neighbors or contact the carrier directly.
- For assistance, email support@contactco.com with your order number.
Returns & Exchanges
For return policies, please visit our Contact Co. Return, Exchange, Warranty & Subscription Policy page.
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