Exchanges for Defective Products:

Should you encounter a defect in a purchased product, we facilitate exchanges within 14 days from the date of purchase.

Contact Customer Support: Notify our customer service team at Support@ContactWearables.com to report the defect and initiate the exchange process.

Guidance and Instructions:  Our team will assist you with the required steps and provide comprehensive instructions for the exchange.

Subscription Modifications:

For subscription services, you possess the flexibility to adjust your subscription directly through the app. Support contact isn’t necessary for this purpose. It’s crucial to note that after a payment has been processed for a monthly subscription, refunds or exchanges are unavailable.

Warranty Information:

We offer an optional warranty plan that covers defects and damage in products. Loss or theft is not covered. In cases where the warranty is purchased, our process is as follows:

1. Reach Out to Support: If you believe your product is covered by a purchased warranty, please contact our customer service team at Support@ContactWearables.com to initiate the warranty process.

2. Warranty Assessment: Our team will guide you through the necessary steps and collect pertinent information to evaluate the warranty claim. Please don’t hesitate to contact our customer service team at Support@ContactWearables.com for inquiries or clarifications regarding our exchange, subscription, or warranty policies. Your satisfaction is paramount, and we’re always here to offer assistance whenever needed.